Our Guiding Principles
Our guiding principles define us and outlay what is important to us.
We are dedicated to our customers and to the success of our business and have the confidence to deliver the services we promise.
|INTEGRITY||All affairs are conducted with integrity.|
|DEDICATION||We are dedicated and loyal to our customers; they are the core of our success as a business.|
|COMPLIANCE||Legislative and Regulatory Compliance forms the basis of our document control system.|
|QUALITY||A stringent Quality System and processes are in place that meet all compliance requirements with the Aged Care Accreditation Process every time.
Continuous Improvement and innovative strategies ensure that we are a market leader in our industry.
|CUSTOMER FOCUS||Relationships with our customers are valued and we listen carefully to your feedback. An open collaborative approach is taken to business.|
|RESPECT||Everyone we interact with is treated with honesty, dignity, respect and sensitivity. Teamwork is promoted.|
|SERVICE||A 100% Customer Satisfaction Guarantee and obligation to exceed industry standards wherever possible.|
|FLEXIBILITY||The individualisation of our program to suit your needs and preferences enables us to rapidly adapt our program to suit your residents.|
|PROACTIVE||Change is always anticipated to respond to situations if they are to arise and to deal with the changing market place.|
|CONSISTENT||We deliver by our mission and values every time.|